Feedback from previous guests about their experience.
66%
liked the hotel and would stay again
clean
convenient location
unfriendly service
lack of amenities
6.6/10
Nice
Rooms
6.5
Location
7.3
Service
6.7
Dining
6.3
Guest reviews
6.6/10
based on 17 reviews
3.5/5
based on 1732 reviews
7.3
7.3/10 based on 5299 reviews
#82 of 145 hotels in Zurich based on Tripadvisor
Fred
United States,
March
2024
5.6/10
The hotel offers clean and neat rooms but lacks basic amenities like a kettle and fridge. The service is not friendly or efficient. The location is convenient for accessing public transportation but is not ideal for travelers. The dining options vary from satisfying to disappointing. Overall, it provides good value for its star rating.
Rooms
7.0
The rooms are very clean and neat, but had issues with electricity outlets and lack essential amenities like a kettle and fridge.
Service
5.0
The hotel staff is not friendly, and there are inefficiencies during check-in and check-out procedures.
Location
5.0
The hotel is not centrally located but offers easy access to public transportation, albeit in an industrial zone.
Dining
6.0
The dining experience ranges from satisfying to disappointing with varying food availability.
Facilities
clean
unfriendly service
Mick
United Kingdom,
February
2024
7.0/10
The hotel offers nice rooms despite some being oldstyle and smelling of smoke, but the convenient location near the airport with a free shuttle every 30 minutes is a definite plus. The service is really friendly and supportive, but the dining options are a bit on the expensive side. Overall, a decent value for money stay.
Rooms
7.0
The rooms were nice, but some felt a bit oldstyle and had a strong smell of smoke despite being labeled as non-smoking. They were opened long enough, with some snacks and beer.
Service
8.0
The service was really friendly and supportive. They were very friendly and patient with all visitors.
Location
8.0
The location is quite convenient, near the airport with a free shuttle every 30 minutes, around a 10-minute walk to the tram station for a 15-minute ride to the airport.
Dining
6.0
The dining was a bit expensive, especially for simple items like coffee and pastries. The options were varied and well maintained.
Facilities
6.0
Lauren
United Kingdom,
January
2024
7.0/10
The hotel room was on the smaller side, causing some inconvenience with luggage, lacking good ventilation, but did offer appreciated air conditioning for comfort and a quiet environment. Service varied from very friendly and accommodating to lacking in hospitality skills and unhelpful when adjustments were needed. The location, while a bit noisy due to nearby construction, was suitable for those with flights to catch, being conveniently close to the airport. Dining options were relatively basic, although the variety and taste were decent. Overall, the price could be considered reasonable for what was offered.
Rooms
7.0
The room was small and lacked proper ventilation, but the provided air conditioning was a welcome relief in the heat. Despite the size, it was quiet.
Service
6.0
The service ranged from exceptionally friendly and capable to lacking in hospitality skills and unhelpful with requests.
Location
8.0
The hotel's location, though noisy due to nearby construction, was ideal for travelers with flight schedules as it was conveniently close to the airport.
Dining
7.0
The dining experience offered relatively basic options with decent taste and variety.
Facilities
7.0
The facilities provided were satisfactory for the stay, offering basic amenities for the guests.
Edward
United States,
January
2024
6.8/10
The hotel is conveniently located near the airport, making it easy to access with great public transportation options. The rooms are very much like a college dorm room, available from very early in the morning. Although they are VERY small, the friendly staff and affordable pricing make it a decent choice for a short stay. The dining options are incredibly expensive, but the facilities are adequate and well-kept.
Rooms
6.0
The rooms resemble a college dorm room but are available from very early in the morning. They are VERY small but suitable for short stays.
Service
7.0
The service, despite giving unclear instructions about tram stops, was rectified by their helpfulness when warming pot noodles. Staff were accommodating and friendly.
Location
9.0
The location is near the airport and offers easy access to public transportation, which is exceptional in Zurich. Additionally, it is in a safe area.
Dining
5.0
The dining options are incredibly expensive, but the locally caught fish looked appealing. Consider exploring other nearby dining venues for better value.
Facilities
7.0
The facilities are adequate and well-kept, providing the necessary amenities for a short stay.
Ben
United States,
December
2023
7.0/10
Although the hotel has some drawbacks like small rooms and a smoking smell, the service makes you feel like a VIP from the start. The location, though not in the city center, offers a nice walk to nearby transportation. The dining options are reasonable with early availability for those catching flights.
Rooms
5.0
The rooms are indeed very small and have a lingering smoking smell, but the shower is functional.
Service
9.0
The service here is top-notch, making you feel at home and receiving VIP treatment. The staff is friendly and accommodating, and the art deco interior adds a nice touch.
Location
7.0
The location is a bit far from the tram, but still accessible with a short walk to public transportation. It's not downtown but offers a pleasant walk through clean streets to nearby stations.
Dining
8.0
The dining experience is good with early availability for those with early flights. The food is fresh and offers a variety of options for its standards.
Facilities
6.0
The facilities are average, with standard amenities available.
Mark
United States,
December
2023
6.4/10
The hotel's rooms were small but clean and comfortable, despite not being ready upon arrival. The service varied from rude and unfriendly at night to very friendly and helpful during the day. The location was convenient, although a bit compact with no space for larger luggage. The dining experience ranged from mediocre to quite good. The facilities were adequate, but nothing exceptional.
Rooms
7.0
The rooms were really small but clean and comfortable.
Service
6.0
The service was friendly and helpful during the day, but rude in the night.
Location
8.0
The location was convenient, with a bit of walking involved near the bus stop.
Dining
5.0
The dining experience ranged from mediocre to quite good.
Facilities
6.0
The facilities were adequate.
Richard
United Kingdom,
December
2023
7.0/10
The hotel offered a comfortable stay close to the airport, with well-equipped and quiet rooms. The staff provided a mix of friendly and rude service but overall accommodating. The location was convenient for airport access but lacked nearby amenities. The dining experience was basic, and the facilities met standard expectations.
Rooms
8.0
The rooms were clean, spacious, and very comfortable, perfect for staying close to the airport.
Service
7.0
The staff had a mix of friendliness, being approachable during the day but rude in the night.
Location
7.0
The hotel's location was great for those with flights to catch, but lacked nearby amenities.
Dining
6.0
The dining experience was relatively basic.
Facilities
7.0
The facilities met standard expectations.
Robin
United Kingdom,
October
2023
6.0/10
I had a mixed experience at the hotel. The location was convenient with easy access to transportation, but the rooms were smaller than expected and the service left much to be desired with rude staff. On the upside, the quiet nights and pleasant surroundings were nice touches.
Rooms
6.0
The rooms were smaller than I had anticipated, and instead of the expected two single beds, I got a double bed with a pullout. However, they were clean and had air conditioning.
Service
5.0
The service was lacking as the staff seemed more interested in chatting than assisting guests. There were issues with the initial payment process and overall rudeness encountered during interactions.
Location
7.0
The location, while not in the downtown area, was relatively close to public transportation, making it convenient for exploring Zurich and the airport. The proximity to a tram station was a plus.
Dining
6.0
The dining experience was a bit of a letdown as it was crowded and understaffed. The meals were tasty, but the variety was lacking, and the prices were considered high for the offerings.
Facilities
7.0
Facilities were basic and functional; nothing particularly outstanding was noted during my stay.
Clifford
United Kingdom,
October
2023
7.8/10
My stay at the hotel was superb! The rooms, in the corporate Accor style, were small but functional, spotlessly clean, with a super-comfy bed, and a good shower. They were the nicest of the 3 Swiss Ibis hotels I stayed in, super comfortable, and convenient. The service was a mix of experiences, from rude demands for extra payment to polite, professional, and cordial interactions. The location was prime, close to the airport with a free shuttle, but a bit far from the city center. The dining experience was satisfactory overall, with a good variety of tasty food options. I found the facilities to meet my needs during my stay.
Rooms
9.0
The rooms were super comfortable and convenient, in the corporate Accor style, spotlessly clean, with a super-comfy bed, and a good shower.
Service
7.0
The service had a mix of experiences, from rude demands for extra payment to polite, professional, and cordial interactions.
Location
8.0
The location was prime, just a few meters away from the bus stop and tram. It was close to the airport with a free shuttle but a bit far from the city center.
Dining
7.0
The dining experience was satisfactory overall with a good variety of tasty food options.
Facilities
8.0
The facilities met my needs during my stay.
John
United States,
October
2023
5.0/10
The hotel had some issues with the rooms, but the location was convenient for transportation. The service was lacking in communication skills. Dining options were average, and the facilities were basic.
Rooms
5.0
The Room For Guests That Complain was not ideal; strong cigarette smell and electrical outlet issues.
Service
5.0
Service needs improvement in communication; tending to the bar instead of check-in.
Location
6.0
Not bad for accessibility to public transportation; near Railway Station.
Dining
5.0
Super basic dining options with mediocre food.
Facilities
5.0
Facilities are basic.
Convenient location for transportation
Room issues
Gary
United Kingdom,
October
2023
7.0/10
The hotel was in a convenient location, with easy access to public transportation and comfortable rooms. The service was friendly and accommodating, although there was a lack of local knowledge. The dining options were good but slightly overpriced. Overall, a decent choice for a stay in Zurich.
Rooms
6.0
The room faced the bin store on the other side of the hotel, which was a downside. It felt a bit small with limited furniture and no drinking water provided. The bed was not very comfortable.
Service
7.0
The service was friendly and helpful overall, with a nice art deco interior. However, there was a lack of knowledge about the area. They did fulfill our request for Swiss specialty cheese fondue, which was a nice touch.
Location
7.0
The hotel is not right in the downtown area, but a short walk to the nearest station allows easy access to public transportation. The clean streets of Zurich made the walk enjoyable, reaching downtown in about 15 minutes via tram. However, walking back to the hotel at night didn't feel great, and ongoing construction sometimes made it inconvenient.
Dining
7.0
The dining experience was good, with food served from early morning suitable for early fliers. The breakfast buffet was of a high standard, but the prices were a bit high for the quality received.
Facilities
8.0
The hotel offered dry cleaning, housekeeping, laundry services, welcome drink, tours/ticket assistance, and a happy hour. However, the bar tended to be prioritized over check-in assistance.
helpful staff
small rooms
Helen
United Kingdom,
September
2023
7.0/10
The hotel offers early check-in and efficient issue resolution, but the rooms have an old-fashioned style. The service is a mix of arrogance and friendliness, with helpful assistance but unclear directions. The location is convenient for some, with quick access to the airport, though it may not suit everyone's preferences. The dining options are good, especially the freshly-baked bread, and the facilities are adequate for a comfortable stay.
Rooms
7.0
The rooms may be a bit old-fashioned but are available from very early in the morning and help with most issues.
Service
6.0
The service was a mix of arrogance and friendliness, with helpful resolutions but also some confusion with directions.
Location
7.0
The hotel is close to Zurich Airport, making it convenient for some travelers, but it may not satisfy those looking for a central or scenic location.
Dining
8.0
The dining experience is good, with a variety of Swiss cheeses and freshly-baked bread available until late hours.
Facilities
7.0
The facilities are sufficient for a comfortable stay.
John
United Kingdom,
September
2023
7.2/10
The hotel is conveniently located near Zurich Airport, making it ideal for late-night arrivals. The rooms had a strong smell of smoke, which was disappointing for a non-smoking room, and lacked tea or coffee facilities. The service was excellent and quickly resolved any issues. The dining experience offered a good spread of fresh food. Overall, a convenient choice with some room for improvement.
Rooms
5.0
The non-smoking rooms reeked of smoke and lacked basic amenities like tea or coffee facilities.
Service
9.0
I experienced exceptional service with quick resolution of issues.
Location
7.0
The hotel's proximity to Zurich Airport is highly convenient, but expect Swiss offices as your neighbors.
Dining
8.0
The dining experience offered a good spread of fresh food.
Facilities
7.0
Facilities were good, but improvements are needed in room amenities.
David
United States,
July
2023
7.2/10
The hotel serves its purpose well, preparing guests for early flights with small but functional rooms featuring a great shower and cable TV. The staff are friendly and helpful, but there were some issues with unclear instructions for transportation. The location is convenient for airport access and a short tram ride to downtown, but not all guests may appreciate the surroundings. The dining options are ideal for early fliers but may be considered expensive. Overall, it offers value for money with some room for improvement.
Rooms
7.0
The small rooms were just what we needed for our early flight, and the great shower and cable TV added to the experience.
Service
8.0
The staff were friendly and the service was helpful, though there were some issues with unclear transportation instructions.
Location
7.0
While not in the downtown area, the location was convenient for accessing public transportation and the airport, allowing for a pleasant walk to the nearby station.
Dining
6.0
Facilities
8.0
The hotel offers a range of facilities to cater to guests' needs, including dining options and tours/ticket assistance.
helpful staff
unclear instructions
Don
United Kingdom,
June
2023
7.0/10
My stay at the hotel was a mixed experience. The rooms, although small, had a great shower and cable TV. However, they felt a bit cramped and reminded me of a college dorm room. The staff was friendly and welcoming, which was a plus. The location was convenient, especially for those needing quick access to the airport. On the downside, the dining was overpriced for mediocre food and lacked good service.
Rooms
7.0
The rooms, though small, had a great shower and cable TV.
Service
9.0
The staff was friendly and welcoming.
Location
8.0
The convenient location was great for those needing quick access to the airport.
Dining
5.0
The dining was overpriced for mediocre food and lacked good service.
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